Returns & Exchanges

We do not pay for your return postage, but we will send an exchange to you free of postage cost.

* On the the rare occasion should you not be delighted with your shoes for any reason whatsoever, please return them to us within 14 days, in an unworn condition. We will be happy to exchange your shoes or refund you.
We do not refund postage cost
If you need to return your shoes please send to:

 ( Please add a note in the Box )

Please send to our Madison House address, this will be on your invoice.

* If you are returning your shoes from outside the UK and have to fill in a customs label, please ensure you mark the parcel as 'returned goods', as we will not pay the import tax if this is incorrectly completed.

* must be sent postage paid. We recommend you obtain a proof of posting receipt as we accept no responsibility for mislaid/lost return parcels.

* must be sent in new resaleable condition in the original packaging with tags still attached.